Order By 2PM Mon-Fri For Same Day Dispatch
Privacy & Terms & Conditions
DUE TO COVID-19 RESTRICTIONS THERE WILL BE A DELAY IN PROCESSING RETURNS. WE WILL PROCESS ANY RETURNS AS QUICKLY AS POSSIBLE BUT OUR NORMAL 14 TURNAROUND TIME WILL BE EXTENDED.
We invite you to print out these Terms & Conditions, or we can e-mail these to you on request. Please request the "Terms & Conditions" from our Customer Service Centre. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY OUR TERMS AND CONDITIONS. By purchasing from ScooterCity.co.uk you are entering into a legally binding contract and the following terms and conditions apply. As the products we offer are of a specialist nature, please ensure that you read our terms and conditions prior to placing your order.
1. Contact Information
www.Scootercity.co.uk is a site operated by Nitrotek Limited ("Nitrotek / we").
Address:
Nitrotek LTD
T/A Scooter City
4th Floor, Goyt Mill
Upper Hibbert Lane
Marple
Stockport
SK6 7HX
If visiting our premises in person whether to return goods as new for a refund or to use our repair service please note we offer only a drop off service, we are not a shop and will not be able to deal with your request at the time of visit.
LTD Company Number :05070618
Order Line: 0161 883 0054 (open 10-6pm Mon-Friday) This is an order line only.
For training purposes and your own security, your call may be monitored and recorded
Technical & Aftersales Support: Please contact us through the support centre, we aim to respond to any tickets within 24 working hrs https://scootercity.freshdesk.com
(If you do not get a response within this time then please check the status of your ticket to open. If the status says open then your ticket may be corrupt and you should raise a separate new ticket)
2. Your Status
To be eligible to purchase Products on this website you must:
(a) be capable of entering into binding contracts and;
(b) be at least 18 years old. If you are under 18 you must only order goods from our website with, and under the supervision of a parent or guardian.
(c) provide your real name and contact details (including e-mail) and;
(d) a valid delivery address.
(e) if using a credit card that you have permission to use it for the purchase
3. General
We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on the website or related adverts, which may contain technical inaccuracies or typographical errors including information obtained from live support operators and via email. However, this provision does not affect your statutory rights and remedies. Please note all specification and colours on our products are subject to change without notice. This does not mean that we will send you something different to what you have ordered it simply means that we have new products and versions of our products coming in all the time so e.g. we may have a model available in only yellow which you order and receive and then a couple of weeks later we bring out the model in a red colour. All items are subject to availability. We will inform you as soon as possible if the product you have ordered is not available and we may offer an alternative product of equal or higher quality and value.
4. Credit Card Safety
Nitrotek LTD and our secure payment service providers use the latest technology to protect your credit card information and do not release it to any outside organization. Credit card details from our online transactions are not stored by us at any point and are encrypted, verified and destroyed.
5. Refusal to Serve
We reserve the right to refuse to supply any order placed without giving a justification. Placing an order via our web site does not constitute a contract until goods are physically dispatched from our premises. We reserve the right to cancel any sale after charging and prior to the goods leaving our <premises, regardless of any email you have receive confirming the order or an email sent by us in error notifying you the goods have been dispatched, in which case a full refund of any amounts already charged will be made.
6. Nitrotek LTD Privacy Guarantee
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address we may occasionally
7. Fourteen Day Money Back Guarantee / Your Right To Cancel
All our items are sold with a 14 day money back guarantee
Under the UK Consumer Contracts Regulations 2013, you have 14 days (after the day you receive your goods / the last of your goods) to cancel the contract for your order with us. When you place your order and select for us to build your scooter we will take this as your express consent for the assembly to start.
You have 14 days from the date of this consent to cancel this service however you will be liable to pay Scootercity for the service provided up to the point of cancellation and will lose the right to cancel the service once the service has been fully performed even if that means it has been completed within 14 days
Please note that when you give consent to build your product we aim for the service to be carried out and completed in full within 48hrs. Should you wish to cancel once build is complete or partially complete you will be deducted a fee for dismantling your bike, this is charged at the same rate as the assembly service. Should there be any loss in value of the scooter, where the scooter is no longer saleable as new following dismantling an amount for any loss in value of the scooter will be deducted from you.
It is your statutory duty to take reasonable care of the goods therefore if the goods are returned in an unreasonable condition we may make a deduction from the reimbursement for loss in value of the goods supplied, if the loss is the result of unnecessary handling by you we may recover the amount by which the value of the goods is diminished to us, up to the contract price. You are given the same opportunity to test and examine the goods as you would have, had you actually seen the goods in a shop prior to purchase before you make a decision to cancel the contract.
All time periods quoted are extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. In this case we will issue you with a full refund however you will need to return all goods you are requesting a refund for at your cost if you have already received them and they will need to be returned to us in a reasonable condition. Upgraded carriage services chosen by you when you placed your order e.g. by 9am instead of using our standard next working day delivery are non refundable however any basic rate paid will be refundable
If you decide to cancel your order with Nitrotek LTD, we request that you inform us know in writing by filling out the cancellation form at the bottom of the clause, and filling in the relevant fields, this will be accepted in the form of an e-mail to us via our Technical & Aftersales Support ticket system [email protected] or a written letter to:
Nitrotek LTD
T/A Scooter City
4th Floor, Goyt Mill
Upper Hibbert Lane
Marple
Stockport
SK6 7HX
(we are an online company and do not allow customers to come our address)
Please keep a copy of your written cancellation notice in case of dispute.
If you decide to make you cancellation request by phone please keep evidence of this in case of dispute, as providing sufficient proof of cancellation by phone can be more difficult, written cancellation is advisable
All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You will return the goods without undue delay and in any event no later than 14 days from the day which you communicate your cancellation from this contract to us. The deadline is met is you send back the goods before the 14 days has expired. (For details on returning goods please read the entire terms, please pay close attention to clause 9 and 10)
Postage costs of returning the item to ourselves is to be bourne by you please read the shipping cost to return goods term.
As we have staff limitations due to Covid-19, we cannot always confirm a cancel and refund in time before dispatch. If a cancellation is requested before dispatch, we will do our best to have the order cancelled and refunded before sending, however if the goods are dispatched before we have been able to cancel, you will be charged for shipping fees.
DUE TO COVID-19 RESTRICTIONS THERE WILL BE A DELAY IN PROCESSING RETURNS. WE WILL PROCESS ANY RETURNS AS QUICKLY AS POSSIBLE BUT OUR NORMAL 14 TURNAROUND TIME WILL BE EXTENDED.
No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
CANCELLATION FORM;
To Nitrotek LTD, T/A Scootercity, 4th Floor, Goyt Mill, Upper Hibbert Lane, Marple, Stockport, SK6 7HX, United Kingdom
I ........(Insert name here)........hereby give notice that I.....(Insert name here)......cancel my contract of sale for following goods/ for the supply of the following service........(Insert details of goods/service you are cancelling).......
Order Number........(Insert order number here) Ordered on.....(Insert your order date here).......... received on.....(Insert the delivery date here if delivered).............
My Name is:.............(Insert name here).............
My Adderess is:
(Insert address here)
......................................... ...................................
Sign Date
8. Six Month Warranty
Your goods are covered under a Scootercity 6 month warranty . This means any manufacturing fault within this time frame is covered and will be repaired/replaced or refunded if this is not possible. When claiming under a warranty you are legally obliged to return the product or defective part to us for examination.
8.1 Due to the nature of the products we sell and the environment they operated in, breakages can often occur therefore general wear and tear or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults.
8.2 The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your Product, loss or damage (including rusting and corrosion); loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a
third party, problems resulting from any modification or alteration of the Goods by the Buyer or third party, from improper or faulty connection, installation, handling, bad storage or use of the Goods by you, lack of maintenance, parts that require maintenance (these parts include but are not limited to
Brakes, stands, Kick Starts, Engine, Exhaust, Tyres and Wheels), any failure by you to comply with the instructions provided by us or any non faulty workmanship issues.
8.3 If the product or parts are not covered by the warranty or your statutory rights a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you (please see repair service section for details). All warranty claim decisions are final.
8.4 We will at our sole discretion as soon as is reasonably practicable replace defective parts
8.5 The warranty applies to parts only that part would be replaced. In addition should you suspect a part is faulty we may request you to return just that part for testing rather than the complete product. This will be advised to when you contact us to request a return
8.6 If goods arrive to you damaged you may be sent the parts needed to repair it yourself, this is at our discretion.
8.7 Service records and a photo of the mileage and/or condition of product may be requested in the event of a claim.
8.8 The warranty is non-transferable. Extended warranties are non-refundable.
8.9 Third party service centres and mechanics used by you are liable for any repair or service carried out. We reserve the right to withhold and revoke the benefit of the warranty should you receive such servicing and repair from any other third party.
8.10 If you get a problem and suspect it to be manufacturers fault you must let us know so we can decide what the next step should be, we will need to discuss the suspected problem with you and you may be sent the parts needed to repair it yourself or we may suggest a different solution, this is at our
discretion
ALL REFUNDS ARE PROCESSED within 14 days - it is our aim to get your money refunded back to you as quickly as possible. No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
An extended returns period may be accepted at certain times of the year or in exceptional circumstances however this is at our discretion and only if pre-agreed between us before purchase in writing. This does not effect your statutory rights
9. Returning Goods
If you suspect a fault with your goods you should always read through our help pages first. If this does not help you should email us for support as nearly all problems can be resolved this way and we are happy to help.
Returns are only accepted with a returns number which can be obtained after going through the details of your return with a member of staff through [email protected]. Please include a letter with your return stating your order number and reason for return along with any other useful information such as return address, email ticket numbers, contact telephone number etc. Parcels that arrive without a returns number may be rejected.
The return address is:
Nitrotek LTD
T/A Scooter City
4th Floor, Goyt Mill
Upper Hibbert Lane
Marple
Stockport
SK6 7HX
If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you. All warranty claim decisions are final. Product warranty does not cover collateral damage. Due to the nature and use of this product misuse, abuse incorrect charging and discharging and all other inappropriate use of this product is not covered under warranty. We store orders in our warehouse for a maximum of three weeks only. After three weeks in we charge all customers £8 per item per week
Due to our size, position and buying power we have excellent relationships with the manufacturers and like you will have warranties on all the goods we sell. If a product has a manufacturing fault then we are covered ourselves so have no reason to bias.
Please read our 'Shipping Costs To Return Goods' term below for important advise on returning your goods .
10. Shipping Cost To Return Goods
The arrangement and shipping cost to return goods to us is bourne by you and will not be refunded if the goods are tested and found to be free from manufacturing fault.
You can reasonably ask us to pay the cost of the return of your goods if a model is returned to us and is tested to have a manufacturing fault as this cost is a direct consequential loss of a faulty product however you must mitigate your loss.
What is mitigating my loss?
This simply means you must keep the return costs as low as reasonably possible. An unreasonable postage amount paid by you to return goods to us will not be refunded in full only the amount that was reasonable to pay would be refunded. e.g. sending a parcel on a special delivery next working day service and paying £18.00 would not be refunded when a cheaper and still suitable service such as a 2nd class royal mail parcel service with insurance was available at £8.00. In this situation as it is not reasonable for you to ask us to refund the full amount you paid as you used the more expensive service. A refund will only be processed for the reasonable service available as the excess amount would of been your own choice to pay and would not be refundable. In this case £8.00 would be refunded, any excess price you pay over this for using any other service is your own choice and would be at your own expense.
You must always obtain a returns number from us before you return your goods
Services to use when returning goods:
To help you we have researched the cost of shipping goods back to us to find the reasonable price and services to use when returning goods to us.
Large Petrol and Electric Scooters, Bikes and Quads – Return to us with www.parcelmonkey.co.uk or www.parcel2go.co.uk (whichevers provides the cheapest quote) using their cheapest Parcel Service this will cost up to £9.41
Extra Insurance Levels:
Level 1 – up to £100 = £1.00
Level 2 – up to £200 = £2.50
Level 3 – up to £300 = £4.00
Level 4 - up to £400 = £6.00
Small-Medium Electric Scooters, Bikes– Return to us with www.parcelmonkey.co.uk or www.parcel2go.co.uk (whichever provides the cheapest quote) using their cheapest parcel service available which will cost up to £6.87 (depending on the goods)
Extra Insurance Levels:
Level 1 – up to £100 = £1.00
Level 2 – up to £200 = £2.50
Level 3 – up to £300 = £4.00
Level 4 - up to £400 = £6.00
Spare Parts:
Return to us using the cheapest Post Office service available e.g. 2nd class post and make sure you have insurance cover for the goods you posting.
If the product you wish to return is not listed above then please get in touch so we can advise you on what service you should use. If you go to use a service and the price given is more than that stated above please get in touch with us so we can tell you what to do.
FOR CUSTOMERS OUTSIDE MAINLAND UK PLEASE GET IN TOUCH SO WE CAN ADVISE YOU ON WHAT SERVICE YOU SHOULD USE.
Please keep your receipt as proof of sending.
Please be advised that when your return arrives it will join the queue in date order and therefore your return may not be inspected within the timeframe to report any damage in transit to the courier you use, we will accept no liability should we find your goods have been damaged in transit and you are too late to claim. You will need to ensure you take your own precautions to ensure you do not miss your deadline such as raising a claim as a precaution should you not have received confirmation of condition of your goods from us, contacting us to chase confirmation of the condition of your goods etc
11. Pre Testing
Please check your item BEFORE USE for any missing or damaged parts, if any are found you should report this in writing before attempting to build your item or use it or it may be considered that this happened whilst in your possesion. You should carry out checks and tests before using e.g. test all functions respond as they should. Should you fail to carry out any relevant checks and damage is incurred as a result we will not be held responsible. Our help pages and your manual will include information on what procedures to follow. If you require details on how to check your product before use please ask us do not proceed to use your product until you are clear on the pre checks needed.
These products are NOT TOYS. If you have no experience with the product you have purchased you will need to do some research. We will offer advice and help to newcomers as much as possible but are unable to accept returns for items that have been damaged by incorrect use, from customers who are unable to adjust their product or from customers who have not fully checked their product before use.
12. Age Restriction
Please remember that the products we sell are NOT TOYS, manufacturers minimum age of use is displayed on the product pages. We recommend that the parent evaluate the product and their childs suitability before purchase and also before use. We advise that supervision be given to any child below age 18. It is the responsibility of the user to ensure the safety of people and property around them when learning to use these vehicles.
13. Lithium Polymer batteries (LiPo, Li-Poly)
Fire can be caused by but not limited to: Overcharging your battery, using the wrong charger or charger setting, unbalanced battery load, charger fouled by poor power supply, charging a damaged cell or pack, short circuit, crash damage, Over discharging, running too flat and/or too hot, discharging an unbalanced battery load, charging the battery whilst still in your rc model, charging in a car, charging from car battery, punctured battery. It is highly recommended you read up on safe use of your Li Po battery before use and first charge
Charging guidelines:
1. Always charge on a surface that cannot catch fire easily, concrete, steel etc...Do not charge on carpet, paper or any other items that can catch fire easily!
2. Never over discharge your battery. What does this mean?
It means when you notice a power drop, stop! Immediately!
It also means disconnect your battery from the product, even if you switch off the product and you leave it connected it will still discharge really slowly. Really slowly for a day is a lot!
If you over discharge and then charge again you may experience puffing. This is where the cells swell. If this happens you can never use the battery again. If you charge a puffed battery then expect a fire!
3. Always remove your battery from your product when charging.
4. Use the correct charger.
5. Do not overcharge your battery. Always set a timer and don’t leave your battery charging un attended. If you do not know the charging time of your battery give us a call or emails us before you attempt to charge.
6. Never charger a Li Po while in the product, remove it and charge on a heat proof surface
Lipo batteries are expensive and can be dangerous so need to be treated with care, if you need any help with charging email me us or give us a call. It is highly recommended you read up on safe use of your Li Po battery before use and first charge
14. Repair Service
If your goods are returned under warranty but are found to be free from manufacturing fault then a quote will be supplied. If you decide you want us to do the repair for you we only charge a £15.00 per hour labour fee (most repairs can be done within an hour), up to £20 return postage fee (Mainland UK) and the cost of any parts used which is far less than the average model shop. Shipping to other destinations may cost more, you should obtain a quote from us before returning your goods to see how much postage you will incur to receive your goods back in this situation If you decide you would like to carry the work out yourself then there is no charge for our time to inspect and test and you need only cover our return P&P fee as listed above if you wish to use our courier. We store orders in our warehouse for a maximum of three weeks only. After three weeks we charge all customers £8 per item per week
15. Delivery
We process orders Monday-Friday (except bank holidays)
Where a parcel is refused OR the courier/postal services online tracking indicates that they have left a card and subsequently returned the parcel to us as the addressee has failed to either (1) arrange redelivery or (2) collect the parcel from the courier company’s depot, the order will either 1.be cancelled and refunded when the parcel is delivered back to our premises. In these circumstances, a deduction will be made from the refund for the courier company’s charge for both the outgoing parcel and it’s return to our premisesor 2.You will be contacted and requested to cover a fee to have the goods resent out to you. We store orders in our warehouse for a maximum of three weeks only. After three weeks we charge all customers £8 per item per week
Small scooter (below 350w) and E-Bike Orders:
We aim to dispatch your order the same day Mon-Fri if your order is placed before 1pm.
UK Mainland – Service used is next working day delivery by Parcel Force, DPD, TNT, DHL or UKmail/Business Post, the courier we use will depend on the goods ordered. On checkout it will show you which services are available to you
Services available at extra cost are Saturday delivery, delivery am, delivery pm, before 10.30am delivery, before 9am delivery. On checkout it will show you if any of these services are available to you
N.Ireland – Two day delivery and Next working day delivery. On checkout it will show you which services are available to you
Highlands & UK offshore Islands – 1-2 Working days. On checkout it will show you which services are available to you
Rest Of Europe - Transit times are generally 2-5 days for EU Parcels – Germany 2-3 days, The Netherlands 2-3 days, Belgium 2-3 days, Rep Of Ireland 2-3 days, France 3-4 days, Spain 4-5 days, Greece 6-11 days, USA 5-8 days. On checkout it will show you which services are available to you
Larger scooters and quad Orders;
Your order will be shipped from us the same day Mon-Fri if your order is placed before 1pm.
UK Mainland – Service used a 2 day delivery by Parcel Force, DPD, TNT, DHL or UKmail/Business Post, the courier we use will depend on the goods ordered. On checkout it will show you which services are available to you
Services available at extra cost are Saturday delivery, delivery am, delivery pm, before 10.30am delivery, before 9am delivery. On checkout it will show you if any of these services are available to you
N.Ireland – Two day delivery and Next working day delivery. On checkout it will show you which services are available to you
Highlands & UK offshore Islands – 1-2 Working days. On checkout it will show you which services are available to you
Rest Of Europe - Transit times are generally 2-5 days for EU Parcels – Germany 2-3 days, The Netherlands 2-3 days, Belgium 2-3 days, Rep Of Ireland 2-3 days, France 3-4 days, Spain 4-5 days, Greece 6-11 days, USA 5-8 days. On checkout it will show you which services are available to you
Parts Orders:
Your order will be sent from our warehouse within 48hrs by Royal Mail.
UK Orders - Low value orders will be sent on a First Class Service. First class mail usually takes 1-3 days after dispatch which can take up to 48hrs.
Higher value orders will be sent by either courier or by Royal Mail special delivery which both require a signature on delivery.
International Air Mail - We deliver worldwide by Air Mail using a Royal Mail International signed for service or Royal Mail Airsure which require a signature on delivery; delivery is usually 3-5 working days after dispatch which can take up to 48hrs.
The delivery date or other date given under these terms & conditions or the website is an estimate and may change. Time of delivery of a Product is not of the essence, although very rare different factors can cause delay to good being delivered/dispatched on time and therefore we cannot guarantee delivery will be as listed e.g. courier fails to deliver on time
We endeavor to ship all items as fast as possible. During peak times orders can take longer to ship - please accept our apology if this is the case. Additional fraud checks may need to be carried out and identities verified - this may cause delay to your order. We aim to carry out these checks as quickly and efficiently as possible. The time can be reduced by checking for emails from Nitrotek LTD and supplying a daytime contact number with your order.
16. Missing/Delayed Deliveries
Courier: If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to be reported within 3 days of us sending the goods.
In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.
If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim.
Royal Mail: If you do not receive delivery by the expected delivery date please get in touch immediately so the order can be. In the unfortunate event your goods go missing Royal Mail will only raise a claim after 15 working days have passed from the date of dispatch. During this period our hands are tied and we must simply wait, as "lost" packages are often redelivered or returned to sender during this time. Once this has passed then if the goods are still undelivered your order will be resent.
If goods are disputed as delivered, this is where Royal Mail say they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then they will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the Postman, unfortunately in this very rare situation the goods cannot be resent until the Royal Mail raises a claim.
17. Damaged/Incomplete Deliveries
If the goods you receive are damaged you must inform us immediately, you should email us straight away so this can be logged in writing and the damage reported to the courier. We have to report any damage to couriers within 3 days of receipt or a claim cannot be raised. You are entitled to a reasonable opportunity to examine the goods and we would say that this is a reasonable amount of time for customers to have checked their goods for damage therefore any reports of damage or incomplete deliveries need to be reported within 2 days of receipt.
We do not accept minor marks and damage on the packaging you receive due to shipping and handling as a fault, but we will where possible attempt to replace the damaged packaging. This is at our discretion.
We do not accept minor cosmetic marks that do not affect usability on products as a fault. Replacements will not be given for minor cosmetic marks.
We strongly advise you that if a courier delivers a parcel to you and you do not have time to check the goods there and then for damage then you should always sign for the goods as unchecked. This is not an essential requirement as if you do sign without stating unchecked and then find damage on inspection of the goods we can still attempt to make a claim with the courier if you let us know within a reasonable amount of time as stated above it just makes things our end a lot easier in the claim process if customers sign for the goods as unchecked so that the courier doesn't argue that the goods were excepted by you in good condition.
18. Complaints
If you are not satisfied with our products or service for any reason, please speak first to our Customer Services team, and they will attempt to resolve the issue immediately whenever possible. Please create a ticket at https://scootercity.freshdesk.com and include your order details and information about the complaint.
If you do not feel that your matter has been adequately dealt with, our Customer Services representative will advise if your issue may be escalated, or recommend your issue is escalated, to the customer service manager, who will further attempt to resolve your complaint. Please send your complaint by post to: FAO Customer Service Manager, Nitrotek Ltd, 4th Floor Goyt Mill, Upper Hibbert Lane, Marple, Stockport, SK6 7HX. You will need your registered email address, registered phone number, or Order Number and the postcode of your account to enable us to locate your details and make relevant notes.
Please include within your letter your order registered home address and order number and the details of your complaint. Our customer service manager will reply within 14 days by phone or email.
In a situation where we are unable to resolve a complaint internally to your satisfaction, you may further refer your complaint to:
The Retail ADR
12 Walker Avenue,
Stratford Office Village,
Wolverton Mill,
Milton Keynes, MK12 5TW
Web: www.retailadr.org.uk
Tel: 020 3540 8063
19. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
20. Notices
All notices given by you to us must be given to Nitrotek T/A Scooter City at Goyt Mill, 4th Floor, Upper Hibbert Lane, Marple, Stockport, SK6 7HX or [email protected] . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 19 above. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address on your order.
21. Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
22. Events outside our control
22.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
22.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
22.2.1 Strikes, lock-outs or other industrial action.
22.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
22.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
22.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
22.2.5 Impossibility of the use of public or private telecommunications networks.
22.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
22.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
23. Mistakes and Corrections
Due to the size of our site, it is possible at times that products may be incorrectly listed that are no longer available, have had a specification change, or are no longer available at the listed price. It is also possible for an incorrect price to be entered during the ordering process. We reserve the right to refuse to serve in these instances regardless of any email you have receive confirming the order or dispatch.
23.1 The details, makes and designs of our products are constantly changing and we reserve the right to change the specification of our products without prior notice in relation to future sales. You should check our website for details.
23.2 Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed otherwise with you, the Products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you so you can have opportunity to withdraw from the contract if you are not happy with the changes.
23.3 Leather Products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Some leathers will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
23.4 The measurements of all Products provided are as accurate as possible, but some slight variances may apply
23.5 Even if not always mentioned, some self-assembly may be required by the buyer on certain products. For example but not limited to the attaching of wing mirrors, battery and any free accessories and all nuts and bolts need to be checked before road use.
23.6 We have a policy of continuous product development so we can provide you with what we consider the best design at the best price, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice.
24. Waiver
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 20 and 19 above.
25. Our liability
25.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
25.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased. This provision does not affect the consumer’s statutory rights.
25.3 This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
25.4 No compensation payment or refund will be made for, but not limited to, disappointment, or time lost. The Delivery Date or other date given under these terms & conditions or the website is an estimate and may change. Time of delivery of a Product is not of the essence, although very rare different factors can cause delay to good being delivered/dispatched on time and therefore we cannot guarantee delivery will be as listed e.g. courier fails to deliver on time
25.5 It is the buyers responsibility to comply and observe all applicable regulations and legislation such as restrictions to the use of your product
25.6 We shall not accept any liability of servicing or repairs you carry out or that are carried out by any third party approved service centres.
25.7 We shall not accept any liability to you for any injuries, death or damages arising out of your failure to comply with driving laws and regulations or the Highway Code.
25.8 We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on the website or related adverts, which may contain technical inaccuracies or typographical errors including but not limited to information obtained from live support operators and via email. However, this provision does not affect your statutory rights and remedies.
25.9 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered Products, over and above the value of the Products themselves. This does not affect your statutory rights.
26. Severability
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
27. Terms of Use of Website and Privacy Policy
27.1 You should read our terms of use of website and privacy policy which together with these terms and conditions govern our relationship with you. We invite you to print out these terms and conditions for your records.
27.2. All intellectual property rights in the Website shall be owned by us absolutely.
27.3 Reproduction in whole or in part in any form or medium without express written permission is prohibited.
28. Free Gifts
Sometimes we run promotions where a free gift is offered with the purchase. This free gift is included as part of the item ordered and therefore if the main item is being returned for a refund the free gift will also need to be returned in order to receive a refund. You cannot return the free gift on it's own for a refund or credit for it's value.
29. The Company
Due to our size, position and buying power we have excellent relationships with the manufacturers and like you will have warranties on all the goods we buy. If a product has a manufacturing fault then we are covered ourselves so have no reason to bias.
30. Our Team
Our aftersales staff are very knowledgeable when it comes to our products so if you experience any difficulties or have any questions please get in touch via email directly with our tech guys
Nitrotek LTD is a company registered and with premises in England and is governed by English Law. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
We reserve the right to change any prices or details on our site.